Refund policy

AstroEmoto – Returns & Refund Policy

Last updated: [12/16/2025]

At AstroEMoto, we stand behind the products we sell and want you to be satisfied with your purchase. Please review this return and refund policy carefully before placing an order.

General Returns

  • Eligible items may be returned within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and in their original condition and packaging.

  • To initiate a return, you must contact us at astroemoto@gmail.com before sending any item back.

Returns sent without prior approval may not be accepted.

Apparel & Clothing (Printful Fulfilled Items)

All apparel items are made-to-order and fulfilled by a third-party provider.

Because of this:

  • Returns or exchanges are accepted only for defective, damaged, or incorrect items.

  • We do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Normal wear and tear

If your apparel item arrives defective or misprinted, please contact us within 7 days of delivery and include photos so we can assist you.

Non-Apparel Products

Some products sold on AstroEMoto are sourced and fulfilled after your order is placed.

For these items:

  • Returns may be accepted only if the item is defective, damaged, or significantly not as described.

  • Items must be returned in unused condition.

  • Approved returns will be sent to our fulfillment location. Return instructions will be provided after approval.

Refunds

  • Once an approved return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be issued to the original payment method within 7 business days after the returned item is received and inspected.
  • Original shipping costs are non-refundable, unless the return is due to our error.

Processing times may vary depending on your payment provider.

  • Exchanges

  • We only replace items if they are defective or damaged.

  • To request an exchange, contact us at astroemoto@gmail.com with your order details and photos (if applicable).

  • Final Sale Items

  • Clearance items, digital products, and gift cards are final sale and not eligible for return or refund.

  • Return Shipping

    • Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

    • We do not provide prepaid return labels for standard returns.

    • If a return is due to our error, we will provide return instructions and cover return shipping.

    • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.